Shipping policy
SHIPPING POLICY
Last updated: July 24, 2026
SHIPPING DESTINATIONS
Nouvelle Eden currently ships to addresses within the United States.
We do not currently offer international shipping.
PROCESSING TIME
Orders generally require 3–5 business days to process before shipment.
Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from delivery time. Orders placed on weekends or holidays begin processing on the next business day.
ESTIMATED DELIVERY
After an order ships, estimated delivery is 5–7 business days.
The typical estimated time from order placement to delivery is therefore approximately 8–12 business days.
Delivery estimates are not guarantees. Weather, holidays, carrier disruptions, address issues, high-volume periods, and other circumstances outside Nouvelle Eden’s control may cause delays.
SHIPPING CHARGES
Available shipping methods and charges are displayed during checkout.
Free-shipping offers apply only when the order satisfies the conditions shown on the website or during checkout.
ORDER CONFIRMATION AND TRACKING
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Tracking information will be sent when it becomes available. Tracking activity may take additional time to appear after the shipping label is created.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting your order.
To request an address correction, contact support@nouvelleeden.com immediately. We cannot guarantee that an address can be changed after processing or fulfillment has begun.
Nouvelle Eden is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
DELAYED ORDERS
If we learn that we cannot ship your order within the stated processing period, we will contact you with available options, which may include accepting a revised shipping date or canceling the affected order for a refund.
If tracking has not updated for an unusual period, contact support@nouvelleeden.com with your order number.
MULTIPLE SHIPMENTS
Products in the same order may occasionally be shipped separately. When this occurs, you may receive more than one tracking number or package.
You will not be charged additional shipping solely because Nouvelle Eden divided an order into multiple shipments.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
1. Confirm that the shipping address on the order is correct.
2. Check around the delivery location and with other members of the household.
3. Check with neighbors, a front desk, mailroom, or property manager when applicable.
4. Allow up to 2 business days because carriers occasionally mark packages delivered before final placement.
5. Contact the carrier using the tracking number.
6. Contact support@nouvelleeden.com if the package remains missing.
We will assist with available carrier information and evaluate the circumstances. Replacement or refund eligibility depends on the results of the investigation and is not guaranteed when tracking confirms delivery to the address provided.
LOST PACKAGES
Contact support@nouvelleeden.com if tracking indicates that a package has been lost or has stopped moving for an unusual period.
We may work with the carrier or fulfillment provider to investigate. When a package is confirmed lost before delivery, Nouvelle Eden may provide a replacement or refund.
DAMAGED PACKAGES
Report products that arrive damaged within 7 days of delivery.
Email support@nouvelleeden.com and include:
• Your order number
• Photographs of the product
• Photographs of the shipping package
• A description of the damage
Keep the product and packaging until we have completed our review.
UNDELIVERABLE OR REFUSED PACKAGES
If a package is returned because of an incorrect address, failed delivery attempts, refusal, or another issue not caused by Nouvelle Eden, the customer may be responsible for the original shipping cost, return shipping charges, and the cost of reshipping.
When a refund is approved for an undeliverable or refused package, applicable shipping and carrier-return costs may be deducted where permitted by law.
CONTACT
Nouvelle Eden
Email: support@nouvelleeden.com
Phone: (321) 490-1211