Refund policy
RETURN AND REFUND POLICY
Last updated: July 24, 2026
We want you to feel confident purchasing from Nouvelle Eden. Please review the following policy before requesting a return.
RETURN ELIGIBILITY
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the product must be:
• Unopened and unused
• In its original condition
• In its original packaging
• Accompanied by proof of purchase
Because Nouvelle Eden sells personal-care products, opened, used, sampled, or partially used products cannot normally be returned for hygiene and safety reasons.
To request a return, contact us at support@nouvelleeden.com before mailing the product. Returns sent without prior approval may not be accepted.
RETURN ADDRESS
Approved returns must be sent to the sender or return address shown on the original package, unless Nouvelle Eden provides a different return address during the approval process.
Do not send returns to Nouvelle Eden’s business contact address unless we specifically instruct you to do so.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item arrives damaged, defective, or different from what you ordered, contact support@nouvelleeden.com within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
When the issue is confirmed, Nouvelle Eden may offer a replacement or refund at no additional cost to you.
NONRETURNABLE ITEMS
The following items cannot normally be returned:
• Opened or used personal-care products
• Products that have been altered or damaged after delivery
• Gift cards
• Items marked final sale
• Products returned without approval
• Products returned more than 30 days after delivery
If you experience an unexpected reaction or other concern after using a product, contact us at support@nouvelleeden.com. These situations will be reviewed individually, but contacting us does not guarantee a refund.
RETURN SHIPPING
Customers are responsible for return shipping costs when returning an eligible product because of preference, scent preference, change of mind, or an ordering mistake.
Nouvelle Eden will cover reasonable return or replacement costs when we confirm that an item was damaged, defective, or incorrectly fulfilled.
Original shipping charges are nonrefundable unless the return resulted from an error by Nouvelle Eden.
Nouvelle Eden does not charge a restocking fee.
REFUNDS
After the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require up to 10 business days to post the refund after it has been issued.
If more than 15 business days have passed since we approved your refund, contact support@nouvelleeden.com.
EXCHANGES
For preference-based exchanges, the fastest option is generally to return the eligible product and place a new order after the return is approved.
When an item is damaged, defective, or incorrect, Nouvelle Eden may provide a replacement directly.
ORDER CANCELLATIONS
To request an order cancellation, contact us as soon as possible at support@nouvelleeden.com.
We cannot guarantee cancellation after an order has entered processing or fulfillment. If the order has already shipped, the standard return requirements apply.
CONTACT
Nouvelle Eden
Email: support@nouvelleeden.com
Phone: (321) 490-1211